Shipping Policy

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at themazaystore@gmail.com if you have any questions.

Overview
*FREE SHIPPING 

Free shipping on all orders in the continental US.
Services for the following areas:
North America: United States, Canada，Mexico
Europe: Albania, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK)
Asia & Oceania: Australia, China, Hong Kong, Indonesia, Israel, New Zealand, Japan, Kuwait, Lebanon, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United Arab Emirates (UAE)
If your destination country is not shown above please contact us as we can deliver to many other countries.

Handling time: 5 - 10 business days
Standard shipping : 20 –30 business days
Fast shipping : 10 – 20 business days
Delivery

Our warehouse is located in Zhongshan, Guangdong, China. Usually, all packages are sent to all parts of the world by rail or sea through our logistics service provider company.

Standard Shipping
We provide free standard shipping.

Most orders will be shipped by EMS, and most countries will be delivered within 20-30 business days.
For orders that exceed the EMS shipping limit. We will use sea or rail transportation.

North America is transported by sea to Canada for customs clearance and then transferred to UPS for delivery. The transportation time is about 30 days.

The European area is transported to Hungary by the China-Europe railway for customs clearance and then transferred to the German UPS to complete the delivery. The transportation time is about 45 days.

Australia and New Zealand are shipped by sea, and the transit time is approximately 45 days. In other regions, we will choose the appropriate shipping method according to the customer’s country and the size of the package. For specific shipping time, please contact us: themazaystore@gmail.com

The above transportation is completely free, and the transportation time will fluctuate due to many reasons. The accurate transportation time is based on the final receipt of the package.

We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended， UPS will leave a card for pick up at your nearest UPS warehouse. After the first delivery fails, UPS will try to resend it on the next delivery date. If there is still no one to sign for it, the package will be returned to the shipping warehouse of the forwarding company. If you did not receive the package because no one signed for it, we will deduct part of the shipping cost when refunding the return due to this reason. If you need to re-deliver, you may have to pay extra for the re-delivery fee. For details, please visit the return and refund page.

The delivery times provided by Themazay are estimates only. Themazay will not be held accountable for late deliveries or loss or damage relating to deliveries.

Our products are usually too large to be delivered to post office boxes. Please provide a street address.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide.

Please ensure you enter the correct delivery address. Themazay cannot be held responsible for incorrectly entered delivery addresses.

Express Delivery
We provide paid expedited transportation. We will use DHL, UPS to ship most orders, and most countries will be delivered within 10 -20 business days. It may take longer in remote areas. For any questions on delivery times, please contact us.

You can calculate a delivery cost estimate in your shopping cart. Your delivery total will be displayed at checkout, before you complete your order, and is charged upon submitting your order.

We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.

The delivery times provided by Themazay are estimates only. Themazay will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide.

Please ensure you enter the correct delivery address. Themazay can not be held responsible for incorrectly entered delivery addresses.

Lead Times
If in stock, your order will usually dispatch within 5-10 business days from date of payment.